We Encrypt All Data In Transit

All connections, between you and www.revving.io (and all of its subdomains, together the “Site”), between our Site and your accounting system (if applicable) and between our Site and other services we use, are all encrypted to bank level security using industry standard TLS v1.2. We do not update your accounting system.

All data from your accounting system is treated as read-only, meaning that we do not update your accounts in any way, providing no risk to your day to day accounting by using Revving. In addition we do not keep passwords for your accounting system, we keep a ‘token’ provided to us on your behalf by your accounting system that allows us access, this can be revoked by you at any time from your accounting system to prevent us further access should you so wish.

We Keep Your Communications Private

We will never share your communications traffic (emails, SMS messages or internal notes) with others, ever. Your messages are yours and we will keep them with the same privacy we keep our own messages. We will never disclose the email addresses or contact details of your customers to any third parties, other than as necessary to operate our service — see our Privacy & Data Protection Policy and Terms & Conditions for more detailed information.

Complaints

If you’re not satisfied with any aspect of our products or service, you can follow these steps to make a complaint

At Revving, we do everything we can to ensure our users receive the best possible service. If you have an issue that you want to discuss, in the first instance please contact our support desk by emailing help@revving.io and someone will get back to you within 24 hours.

However, if you feel that your issue has not been handled to your satisfaction, please follow the steps below.

We always strive to:

• make it easy for you to tell us about your complaint;

• give your complaint the time and attention it deserves;

• resolve your complaint without delay;

• make sure you are satisfied with how your complaint was resolved.

How Can I Make A Complaint?

1. In writing

   Please address your letter to:
   Complaints
   Revving Limited
   21-22 Poland Street
   London, W1F 8QH
   United Kingdom

2. By email

   Please contact us on legal@revving.io